Can't find the answer you're looking for? Check out our provider's comprehensive Help Centre for guides on shipping, packaging, and claims.
Yes, currently we support over 200 countries via our carrier network.
Dimensions should always be provided in Centimeters (cm) and Weight in Kilograms (kg). Our system will automatically convert these as necessary for specific carriers.
Every shipment booked through AI Parcels includes standard carrier liability. Additional insurance can be purchased at checkout. If you need to raise an issue or report a lost parcel, please see our provider's guide.
You can easily manage returns through our provider's platform. Visit the Self-Service Return portal for more details on resolving return labels and tracking.